Refund policy

Last updated 2026-09-21

If Lumen Premium isn’t right for you, write to lumeniptv.support@gmail.com within 14 days of your purchase with the email you paid with or your order number. We refund the full amount to your card — no questions asked. Refunds usually appear within 5–10 business days.

After a refund, the key stops working in later versions of Lumen, and Lumen Free keeps working as before.

Please contact us before disputing a charge with your bank: we’ll sort it out faster.